Igniting Business LLC may, but is under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, Igniting Business LLC may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Irreparable defects: Although all deliverables are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our VP, Operations and Finance for approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of demo links, past project examples, screen shots) of each service offered before making a purchase.
If you are a current customer, feel free to take advantage of our online support system available 24/7 to view, manage, and submit support tickets. Please include your ticket priority level and requested completion date.