How Creating a Customer Profile Can Improve Your Small Business E-Commerce Website

Given the state of the world today, it is extremely important for your small business to have a fully functional e-commerce website if possible. Today, more and more people turn online to search for and purchase their desired products and services from the safety and security of their home.

What is a Customer Profile?

A customer profile defines who your small business’ ideal customer is and creating one can provide great value to your company.

In order to create an attractive, well-received e-commerce website and boost your small business sales, it’s important to keep your target audience in mind. By creating an ideal customer profile, you can create an e-commerce website that works for both you and your customers.

Creating an Ideal Customer Profile

To create an ideal customer profile, it’s important to consider the following:

• What is your ideal customer’s age, gender, income, and education level?
• Does your ideal customer come from a specific geographic location?
• What is your ideal customer’s likes and dislikes?
• What kinds of interests does your ideal customer have? What are their hobbies?
• What are your customer’s motivations for a research and/or buying decision?
• Where has your ideal customer likely previously shopped/made purchases?

Benefits of Creating an Ideal Customer Profile

Creating an ideal customer profile not only gives you a deeper insight into your target audience, a customer profile can also help you improve your online customer service and production, gain a better understanding of what devices and online channels your customers use, and enhance your e-commerce website content and design. Once you have your ideal customer profile created, start looking at ways to improve your content and web presence to create a user experience (UX) that matches the customers preferences and motivations.

How Igniting Business Can Help

At Igniting Business, we strive to help your small business succeed. With our e-commerce design services, we can help you create a well-functioning e-commerce website that is sure to appeal to your target audience. To learn more about our e-commerce design services, or to schedule a free consultation, contact us today!